CUSTOMER CARE
At Kybo, we are committed to providing excellent customer service and ensuring a seamless shopping experience for all our customers. Our Customer Care Policy is designed to address any questions or concerns you may have and ensure your satisfaction with our products and services.
1. Contacting Us
Customer Support Hours: We are available from 8am to 5pm on business days.
You can contact us via:
Email: hello@kybo.dk
Phone: +37068447305
2. Order Information & Shipping
Order Confirmation: After placing your order, you will receive a confirmation email with your order details.
Shipping Policy: We offer world wide shipping . Orders are processed within 1-2 business days and typically take 3-5 days to arrive, depending on your location.
Free shipping on all orders.
Tracking numbers will be provided once the order ships.
3. Returns and Exchanges
Return Policy: We want you to love your purchase! If you are not satisfied, we offer 30-day returns. Products must be in their original condition, unused, and with the original packaging.
To initiate a return, please contact us at hello@kybo.dk with your order number.
Customers are responsible for return shipping costs unless the item is defective or damaged.
Exchanges: If you wish to exchange an item, please contact us within 3 days of receiving your order. We will assist you with the exchange process.
4. Refunds
Refund Process: Once your return is received and processed, we will issue a refund to your original payment method within 3-7 business days. Shipping fees are non-refundable, unless we made an error or the item was defective.
5. Damaged or Defective Items
Defective/Damaged Products: If you receive an item that is damaged or defective, please contact us immediately at hello@kybo.dk with photos of the damage and your order number. We will replace the item or issue a full refund, depending on the situation.
6. Privacy & Data Protection
We value your privacy. Your personal data is secure with us and will only be used for processing orders and providing customer support. For more information, please read our Privacy Policy.
7. Feedback & Concerns
Feedback: We appreciate your feedback! If you have suggestions for how we can improve our products or services, feel free to share them via hello@kybo.dk.
Customer Satisfaction: Your satisfaction is our top priority. If you have any issues that are not resolved to your satisfaction, please don’t hesitate to reach out, and we’ll do our best to assist you.
PRIVACY & SAFETY
The information in this Cookie Policy is provided to you in an open and transparent way, so that you can see how cookies are used to enrich your visitor experience and make an informed choice to allow their usage. However, if you wish to delete cookies, this can be done via settings in your web browser. Below you can read more about our use of cookies.
Cookies
When you visit this website your online device will automatically receive one or several cookies, which are transferred from this website to your internet browser.
What is a cookie?
A cookie is a small text file. It does not contain any personal information and is not able to collect information. Two types of cookies can be used, "session-only" and "persistent". "Session-only" cookies are deleted when you end your browser session. "Persistent cookies" remain on your device for the time period set in the cookie after which time they delete themselves. However, these cookies may be renewed every time you visit the website.
Cookie types
It is common to distinguish between first-party cookies and-third party cookies. First-party cookies are allocated to the website that you visit while third-party cookies come from a third-party, such as a web analytics program.
Why do we use cookies?
We use cookies to assess content usage and to compile statistics about the use of the website in order to improve the user experience. This data may be used to define where the visitors come from, what content is viewed and for how long. This information cannot be used to identify a visitor as an individual. Both first-party and third-party cookies may be used on this website.
How long will cookies be stored on my computer?
Cookie lifetime may vary. Some cookies will disappear when you close the browser while others exist for longer.
Can I still visit the website if the cookie-function is disabled?
Yes. Should you have cookies disabled on your online device, you will continue to have the same access to the website content as with cookies enabled. However, some functions such as surveys and tools might operate with reduced functionality or not at all.
How to avoid or delete a cookie?
Most browsers accept cookies by default. You can alter your browser settings to not accept cookies or delete the cookies from your computer. Different web browsers may use different methods for managing cookies. Please follow the instructions below, from the most common web browser manufacturers directly, to configure your browser settings*.
Microsoft Internet Explorer (IE)
Google Chrome
Safari
Firefox
* These links are to third-party sites, over which we have no control – no liability can be claimed if they are inaccurate.
PERSONAL DATA POLICY
We collect and process personal data, according to the current Personal Data Processing Act, and we prioritise data security and confidentiality highly.
To give you the best possible experience when using our website, we collect some information that we use when shopping in our webshop.
The personal information we collect is your name, phone number, email address, home address and information about your purchase. For security reasons, we do not store payment information in our database.
To send you an order confirmation we collect your email address. We pass on your information to our partners, such as shipping companies to process and ship your order. Your name and address are placed on a label outside the package of your purchased items. Kybo processes personal data for marketing purposes under applicable law, including the requirement to obtain consent before sending out electronic marketing.
You are entitled, upon request, to disclose what information we have registered about you and also have your data removed under the GDPR regulation. Kybo stores personal information and relevant purchase data for five years according to the accounting requirement.
If you would like more information or change your information, please contact us at hello@kybo.dk.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments